Install/upgrade/manage ServiceNow modules as needed.Provide ServiceNow consultation expertise for all departments, particularly when new systems or major changes to existing systems or processes are contemplated.Install/upgrade/manage all four ServiceNow instances at the financial services institution.
Install/upgrade/manage APIs for the various systems that interact with ServiceNow.
Investigate, respond to, and follow through on possible and actual ServiceNow issues
Perform reviews of existing ServiceNow workflows to ensure that they are effective and efficient.Work with IT and the business to create ServiceNow automation workflows.
Review exiting Playbooks to ensure that they are effective and efficient.
Work with IT to create Playbooks.
Provide user training in the use of ServiceNow.
Attend ServiceNow conferences and stay abreast of the latest developments of Service
Now.Be the ServiceNow champion at the financial services institution.
Perform ServiceNow tasks and other projects as requested by Manager, Security Operations.
Primary contact with IT Divisions and business departments using ServiceNow.
Contact with ServiceNow directly and ServiceNow third party support personnel.
