Good understanding of Applications, Servers, Databases, Data Center environment,Networking: Good working knowledge of Switches, Routers, Firewalls, LAN, WAN, TCP/IP, UDP, QoS.
RESPONSIBILITIES: -
Provide Network support at all sites to gain and retain customer satisfaction –
30%Provide support on network projects - 10%Follow up on Incidents as well as escalate them for timely resolution - 15%Maintain network topology using monitoring tools for proactive uptime
5%Proactively identify, analyze, troubleshoot, and diagnose network issues
20%Appropriately escalate issues to responsible parties depending on the problem area
