Help Desk

Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).Basic knowledge of electrical/mechanical principles and basic electronics.

Read and comprehend technical service manuals and publications.

Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.

Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.

Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

Take active role in suggesting peripheral equipment.

Detect and correct equipment errors.

Prioritize and schedule own workload.

Needs technical assistance on complex problems

Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.

Provide accurate and complete answers to general use and administrative environment questions in a timely manner.

Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

Communicate accurate and useful status updates.

Manage and report time spent on all work activities.

Follow quality standards.

Ability to work in a team environment

Complete assigned tasks.

Strong communication skills; both written and spoken