1. Reviews business/user requirements functional specifications for system development or enhancements initiatives and provides associated systems deployment, adoption, problem resolution, and end-user support activities. _ 2. Reviews business/user requirements functional specifications to assist OCYF in assuring accuracy of the requirements traceability matrices for OCYF systems. _ 3. Creates and executes user acceptance testing (UAT) scenarios/scripts based on new requirements being implemented._ 4. Creates and executes user acceptance testing (UAT) regression scenarios/scripts to ensure new defects are not introduced as a result of an implementation. _ 5. Works with team members and system owner to define acceptance criteria for UAT._ 6. Assists in the planning, creation, and control of the UAT environments and test data._ 7. Provides assistance and support to business operations and end users for OCYF and/or DPW software applications regarding business operations and technical issue evaluations and resolutions._ 8. Investigates and resolves business operational, software, and data issues identified and reported by users. _ 9. Discusses application issues with designated OCYF staff and recommends changes that may improve the application or business process._ 10. Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors._ 11. Uses Microsoft programs (Excel, Word, Powerpoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS) and Microsoft Test Manager (MTM). Uses Service Now for incident tracking for Support Center._ 12. Communicates accurate and useful status updates._ 13. Follows quality standards._ 14. Able to work in a team environment.