Data Entry Customer Service

RKI Engineering Inc. is a leading provider of innovative engineering solutions focused on delivering high-quality services to our diverse clientele. With a commitment to excellence and a customer-centric approach, we pride ourselves on creating a supportive work environment that fosters growth and development for our team members.
Key Responsibilities:
- Accurately input and maintain data in various systems to ensure data integrity.
- Respond to customer inquiries and provide exceptional service through various channels including phone, email, and chat.
- Coordinate with team members to resolve customer issues in a timely manner.
- Generate reports and assist in analyzing data trends to support business operations.
- Maintain documentation of customer interactions and data processing activities.
Required Skills and Qualifications:
- High school diploma or equivalent; additional education or certifications in office administration or a related field is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data entry software.
- Strong attention to detail with the ability to multitask effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Previous experience in customer service and data entry preferred.