ServiceNow or Request Management system experience
Mainframe experience
Active Directory Experience
Citrix experience
Should be ITIL certified
Basic troubleshooting experience
Excellent documentation skills
Follows direction well _ Quick learner with a technical background
Participates in team meetings _ Queue monitoring and processing
Communicate with end users if more information is needed _ Validate the access request
Verify that there are no SOD/SOX violations _ Fulfill the request
Send login information _ Verify that the user is able to login with the new credentials
Tracking of information that is not automated
Create Knowledge articles as needed
Hourly based
Ramsey County,Minnesota,United States
Ramsey County,Minnesota,United States