ServiceNow or Request Management system experience 

Mainframe experience 

Active Directory Experience 

Citrix experience 

Should be ITIL certified 

Basic troubleshooting experience 

Excellent documentation skills

Follows direction well _ Quick learner with a technical background 

Participates in team meetings _ Queue monitoring and processing 

Communicate with end users if more information is needed _ Validate the access request

Verify that there are no SOD/SOX violations _ Fulfill the request

Send login information _ Verify that the user is able to login with the new credentials 

Tracking of information that is not automated 

Create Knowledge articles as needed