Position Summary :
Customer care specialist are responsible for handling calls from new and existing customers regarding a variety of request. Using their knowledge of products or services well as great customer service skills, These professionals address issues, provide support and offer information, as needed to keep customer satisfied and retain business.
Specialists requires and intimate knowledge of the products of services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential, Demonstrated success sales and customer service is required.
** Roles and Responsibilities:
* Answers inquiries by clarifying desired information researching, locating and providing information
* Determines requirements by working with customers
* Fulfills requests by clarifying desired information, completing transactions, forwarding requests
** Skill and abilities
* Regional language communication skill
* Basic Telephone Etiquettes
* Typing skills minimum 15 WPM with 85 % accuracy
* Customer focus and being attentive, troubleshooting. |
